# Customer interview guide

1. Tell me about the last time this problem happened.
2. What triggered it, and what did you do next?
3. What did the workaround cost in time, money or missed work?
4. What have you tried, and what did not work?
5. How would you decide whether a solution is worth trying?
6. Who else is involved in that decision?

## Notes
Date:
Interviewer:
Participant reference (avoid unnecessary identifying details):
Observed facts:
Direct quote (record exact words only with permission):
Interpretation to validate:

## Permission
Explain how notes will be used. Record separate permission before publishing an attributable quote. Do not pressure the participant or put words in their mouth.

Source: https://bizoryn.com/library/templates